Refund policy
We cannot accept exchanges, returns, or refunds except in the following circumstances:
- if the item(s) in your order were incorrect or out of stock.
OR
- if the item(s) in your order were damaged upon delivery.
To be eligible for a return, the item(s) must be unopened or unused and in their original packaging. Notify us at contact@finevintage.com.hk within two days of delivery, providing your order number, reason for return or refund, and proof of purchase.
FV will collect the item(s) within 1-2 working days; once your return is received and inspected, FV will email you to notify you that we have received your returned item. FV will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 30 days.
Gift item(s) cannot be returned or redeemed for cash.